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Privacy Policy
This Privacy Policy explains how Cadoola Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use the available services. We aim to handle information responsibly, transparently and only for legitimate operational, legal and security purposes. By using the website, you acknowledge that your information may be handled as described below.
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Information we may collect
The information handled by an online casino depends on how you use the website and the services available to you. We may collect information you provide directly, information created through your account activity and technical information collected when you browse or use the website. We seek to collect information that is reasonably necessary for the relevant purpose.
On this page
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of communications with you, including messages sent to customer support, questions about your account and information supplied when resolving a complaint or service issue.
Identity and verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. This can include information shown on identity documents, proof of address or other information needed for verification and security checks. Verification information may be reviewed to help prevent impersonation, account misuse, fraud, money laundering and other unlawful or prohibited activity.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances, bonuses or other account transactions, where relevant to the services provided. Payment information may be processed through payment providers. We may receive confirmation, reference, status and risk information from those providers without necessarily receiving complete payment credentials.
Technical, device and usage information
When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, general location information, language settings, access times and pages or features used. We may also record security events, session information and interactions with the website to maintain reliable operation and investigate unusual activity.
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, support login and account functions, understand website usage, maintain security and improve the user experience. Some cookies are necessary for the website to operate, while others may help us measure performance or remember preferences. You can manage or delete cookies through your browser settings. Disabling some cookies may affect the availability or operation of certain website features.
How we use information
Personal information may be used for purposes connected with providing and managing the services. We aim to use information fairly and in a way that is consistent with the reason it was collected. Typical purposes include:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals and other transactions, and keeping accurate account records.
- Confirming your identity, age, eligibility and account ownership.
- Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks.
- Detecting, investigating and preventing suspected fraud, collusion, cheating, unlawful conduct, misuse or breaches of the website terms.
- Providing customer support, responding to enquiries and handling complaints or disputes.
- Operating, maintaining, testing and improving the website, systems and available services.
- Understanding general website use, diagnosing technical problems and improving performance.
- Sending service messages, account notices, security alerts and other communications necessary to administer your account.
- Sending marketing communications where permitted and where you have the relevant preference or consent.
- Meeting legal, regulatory, tax, accounting, security and other compliance obligations that apply to the services.
Some information may be combined with information from service providers or verification and payment partners where this is necessary to provide services, protect accounts, complete checks or meet legal obligations. We do not use personal information for purposes that are unrelated to the website without an appropriate basis or permission where required.
Sharing, security and retention
When information may be shared
Personal information may be shared with organisations that help operate the website and provide the services. These may include payment processors, identity and verification providers, technology and hosting providers, customer support services, fraud prevention services, professional advisers and other service providers acting on our instructions. Information may also be disclosed where reasonably necessary to protect players, the website or the public, to investigate suspected wrongdoing, or to comply with a valid legal or official request.
Service providers may handle information on our behalf and are expected to apply appropriate safeguards and use information only for relevant purposes. Depending on the service and the location of a provider, information may be processed in Australia or another country. Where information is handled overseas, reasonable steps are taken to support appropriate privacy and security protections.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission and internal processes for handling information. No website, storage system or online transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Keeping information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Your choices and data rights
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to reasonable checks, legal exceptions, security needs and record-keeping obligations. We may need to confirm your identity before responding to a request.
- Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible where records must be retained for legal, security, dispute or transaction purposes.
- Marketing consent: withdraw your consent to marketing communications or change your marketing preferences. You can also use an unsubscribe option in a marketing message where one is provided.
- Information about handling: ask questions about how your information is collected, used, shared or retained.
To exercise your rights or make a privacy or data request, contact support@cadoolacasino.online. Please describe your request clearly and provide enough information for us to identify the relevant account. We will review and respond within a reasonable period, subject to identity checks, applicable requirements and the complexity of the request. If we cannot fully comply, we will explain the relevant reason where appropriate.
Withdrawing marketing consent does not affect essential service communications. We may still send messages about account security, transactions, changes to services, responsible gambling information or other matters needed to manage your account.
Updates and questions about this policy
This policy may be updated from time to time to reflect changes to the website, available services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Where a change is significant, we may provide a notice through the website or another appropriate communication channel. Players should review this page periodically to stay informed about how information is handled.
This policy should be read together with the website terms, responsible gambling information and any other notices that apply to particular services or activities. If you have a question about this Privacy Policy, wish to make a data request or believe your information has been handled incorrectly, contact support@cadoolacasino.online so the matter can be reviewed.
By continuing to use Cadoola Casino after an updated policy is published, you acknowledge the updated information-handling practices to the extent permitted by applicable requirements. Nothing in this policy limits any privacy rights that cannot lawfully be excluded.
